“The biggest mistake founders make is assuming they can predict the market perfectly. Human behavior is often random or contrary to expectations. The key is to validate early and be open to feedback—it saves time, effort, and heartbreak in the long run.”
— Jay Fajardo, Executive Director of IdeaSpace & QBO
“The Philippines has incredible potential with its talent, young population, and strong diaspora connections. The challenge is in bridging the gap between global expertise and local opportunities. We need to foster communities and provide more accessible funding to help startups thrive.”
— Jay Fajardo, Executive Director of IdeaSpace & QBO
“AI is inevitable, and it will disrupt service-oriented industries like BPO. But the solution isn’t to resist—it’s to embrace the change, develop local intellectual property, and use our strengths in service to build tools that make us competitive globally.”
— Jay Fajardo, Executive Director of IdeaSpace & QBO
Jay Fajardo, Executive Director of IdeaSpace & QBO and Jeremy Au discussed
1. Philippines Founder Exit: Jay’s journey into tech began in 1983, when his father gifted him a Sinclair ZX81 computer, inspiring him to teach himself programming. By 15, he developed payroll software that he sold to a distributor, marking his entry into entrepreneurship. In the late 1990s, as technology director at BusinessWorld, he led its transition to the web, making it the first Philippine news outlet online. He later founded Airborne Access in 2002, deploying Wi-Fi to over 700 locations across the Philippines. The company was acquired by PLDT in 2008, demonstrating Jay’s ability to innovate and scale in an emerging market.
2. Startup Community Hubs: They discussed the Philippines’ potential as a tech hub, supported by its 114 million population and strong English fluency. Despite these advantages, the country struggled to attract venture capital in its early days compared to Indonesia. Jay highlighted foundational efforts like Roof Camp (2009) and the first Startup Weekend (2011) in Manila, which helped create a vibrant startup community. Initiatives such as IdeaSpace Ventures (founded in 2013) and Kubo fostered innovation through funding and education. The diaspora played a crucial role, with Filipino professionals from Silicon Valley returning to share global expertise, while challenges like brain drain persisted.
3. AI Disrupting BPO & Services: AI emerged as a pivotal theme, with its potential to disrupt the $30 billion BPO sector, which employs 1.3 million people. Jay advocated for local startups to develop AI-driven solutions to replace and improve existing systems. The conversation also touched on the pandemic’s impact, which accelerated digital payment adoption and fostered hyperlocal businesses such as cloud kitchens. Despite challenges like limited middle-management talent and ongoing migration of skilled workers abroad, Jay remained optimistic about the ecosystem’s ability to adapt and innovate.
Jeremy and Jay also touched on the increasing focus on follow-on funding for mature startups, niche applications of AI, and opportunities for local startups to exit through acquisitions or stock exchange listings. They reflected on early-stage startups as key to reinvigorating the ecosystem and Jay’s experience balancing entrepreneurship with family life.